Privacy Policy

1. INTRODUCTION

We know that you care about your personal data and how it is used, and we want you to trust that Shwaas Rituals uses your personal data carefully. When you interact with us, for example when you visit our website, sign up to one of our newsletters or chat with us online, you also share information relating to you, that is personal data, with us.

This Privacy Policy will help you understand what personal data we collect, why we collect it and what we do with it. 

Please take a moment to familiarise yourself with the Privacy Policy  and let us know if you have any questions by sending us an email or submitting a request through email.

You also have rights in relation to how your personal data is used, such as to object to it being used for direct marketing. See what your rights are and how you can exercise them here.

Key terms

We have tried to keep this Privacy Policy as simple as possible, but to help your understanding please familiarise yourself with the following privacy terms:

- Personal data is any information relating to an identified or identifiable living person (for example, name, email address, card details, social media profile).  

- Processing means any operation that is performed upon personal data, including collecting, using and storing data. 

When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data.


2. WHO WE ARE


References to "our", "us" or "we" within this Privacy Policy include all of Shwaas Rituals.  Shwaas Rituals is the data controller of your personal data. This means that we decide how and why your personal data is processed, either alone or jointly with others.

If the structure of our business changes, for example if we merge, combine or divest a part of our business, we may need to transfer your personal data to the relevant third party or re-organised organisation. This would be done, for instance, as part of any due diligence process or for the same purposes as set out in this Privacy Policy.

 


3. WHAT DATA WE COLLECT FROM YOU AND HOW WE USE IT

The type(s) of personal data we may collect directly from you, as well as the way in which we collect it, depends on how you interact with us.

How we collect your personal data

- Personal data you give us directly. This includes personal data you provide us when you sign up for a newsletter, register for an account, or buy products.

- Personal data we collect automatically. We collect certain types of personal data when you interact with us online. For example, about how you navigate around our website or communicate with our customer service teams. We use cookies and similar technologies to collect some of this personal data. 

  • Personal data we collect from other sources. We may also collect your personal data from third parties. This includes trusted partners who provide services, for instance marketing, on our behalf, or online platforms where you interact with our content. For example, we may collect information where you have interacted with our content on social media platforms by ‘liking’ one of our posts or clicking on one of our adverts (Please note that these third parties generally have their own privacy notices and terms. We encourage you to read them being using those websites.)

4. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will not keep your personal data longer than necessary to meet the purposes for which it was gathered. Once this purpose has been fulfilled, we will either securely remove your personal data from our systems or anonymise it, that is, we will remove those aspects of your personal data that link it to you so that you can no longer be identified. For example, we might anonymise data that you have shared with us to participate in a sales promotion or discount offering on one of our products after 1 year, while we delete data shared as part of a question or a request you have sent us after 2 years.

Please note that in some cases we may have legal obligations to keep your data for some time after the initial purpose for collection has been met. For example, where we must keep your data for accounting, litigation, or regulatory reasons.

5. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We may disclose your personal data to certain third-parties, vendors and service providers or affiliated employees, contractors and entities as described below.

Where we share your personal data, we do so for the following purposes:

 

Regulator(s) or Government Authorities

We may transfer and disclose your personal data to comply with a legal obligation and when we believe that an applicable law requires it. For example, at the request of a regulatory authority conducting an investigation.

Third party service providers

We use third parties to help us process your personal data in order to provide some of our services. For example, to fulfil your orders, enable you to participate in competitions, honour vouchers. These third parties cannot do anything with your personal data unless we have instructed them to do it.

 

6. PROFILING

Where we have a lawful basis to do so, we will also use your personal data to build profiles. We create profiles by analysing information about your online activity, including how you browse and interact with our websites and third party websites, your interactions with our brand communications, and your searching and buying behaviour. We use these profiles to personalise our website content displayed to you as well as our communications with you. Profiling allows us, for instance, to show you more information and products that we believe you would be interested in during your visits to our websites.

7. WHERE WE STORE/TRANSFER YOUR PERSONAL DATA

Depending on your location and the services you use, we may transfer your personal data to entities within the Shwaas Rituals group or to third parties. 


8. SECURITY OF PERSONAL DATA

To protect your personal data from unauthorised access, disclosure or loss, we have put appropriate technical and organisational measures in place. These include encrypting connections and equipment, creating back-ups, and limiting and controlling those who can access the data.


9. YOUR RIGHTS

You have rights relating to your personal data. You can exercise these rights (as explained below) by sending an email with your contact details and your request to privacy@shwaasrituals.com

We will handle your request carefully and respond to you without undue delay and at the latest within one month after receiving your request, unless there is a lawful reason to extend this period in which case we will let you know as soon as possible. 

Please note that the extent to which you can exercise your rights may be limited by the rights and interests of other parties. For example, we may not be able to delete all of your personal data upon request where we have to keep it for regulatory reasons. If we are unable to exercise your request then we will let you know and explain why without undue delay.

a) Access 

You can ask us whether we process your personal data and, if so, request a copy of that personal data.

b) Correction 

You can request that we correct any personal data that we process about you that is inaccurate or incomplete. 

c) Processing restriction 

You can request that we limit or stop the processing of your personal data in some circumstances, such as when you contest the accuracy of the personal data.

d) Deletion 

You can request that we delete your personal data in some circumstances.

e) Move, copy or transfer 

You can request, in certain circumstances, that we transfer the personal data that you have shared with us to you or a third party of your choice. In such a case we are under an obligation to send the data in a structured, commonly used, and machine-readable format.

f) Objection to data processing 

You can object to our processing of your personal data in some circumstances and request that we stop such processing at any time, including where we process your personal data for direct marketing purposes.

g) Withdraw consent

Where you have agreed to your data being collected, you will always have the right to withdraw that consent at any time. You can do this by either following the information provided at the time you provided your consent, or by contacting us directly (see Section 11 below). 

h) Exclusion from automated decision making 

You have the right not to be subject to a decision based solely on automatic processing of your personal data, including profiling, if that decision would impact your legal rights or affect you in an otherwise significant manner. We do not use such automated decision-making in relation to our processing of your personal data described in this Privacy Policy.

i) Complaint to a supervisory authority

If you have a concern about the way we have handled your personal data, and/or your rights were infringed you can lodge a complaint with your local data protection supervisory authority.

10. COOKIES PRIVACY NOTICE

We also use cookies to collect and process personal data. To find out more about how we use cookies, and similar tracking technologies online, and how to exercise your choices about these, please see our Cookie Preferences 

11. CONTACTING US

If you want to exercise any of the rights set out above or have any questions or concerns about how we look after your personal data, please contact us at privacy@shwaasrituals.com.

12. CHANGES TO THIS PRIVACY POLICY

We keep this Privacy Policy under regular review and will update it when necessary. You are encouraged to undertake your own reviews of this Privacy Policy from time to time. We will notify you of any changes, including when they will take effect, if we are required to do so by data protection laws and we will always include at the top of the Privacy Policy the date on which it was last updated.